Frequently Asked Questions

We offer a comprehensive range of property services including professional residential and commercial cleaning, property maintenance and repairs, renovations, and scheduled maintenance programmes. Whether you need a one-time deep clean or an ongoing service plan, we have you covered.

We proudly serve the Greater Toronto Area including Toronto, Scarborough, North York, Etobicoke, Mississauga, Brampton, Vaughan, Markham, and surrounding communities. If you are unsure whether we service your area, please reach out and we will be happy to confirm.

Getting a quote is easy. You can fill out our contact form, call us directly, or send us an email with details about your property and the services you need. We will respond within 24 hours with a customised quote. For larger projects, we may schedule a free on-site assessment.

Our pricing is based on the size of the property, the type of service required, the frequency of visits, and any special requirements. We provide transparent, upfront pricing with no hidden fees. Every client receives a detailed quote before any work begins.

No, you do not need to be home. Many of our clients provide us with a key or access code. Our team members are fully vetted, insured, and trusted to work independently. We can also arrange a lock box or coordinate access through your property manager.

We use professional-grade, eco-friendly cleaning products that are effective and safe for your family, pets, and the environment. If you have specific product preferences or allergies, we are happy to accommodate your needs.

Absolutely. Every property is different, and we tailor our services to match your specific needs. Whether you want to focus on certain rooms, add extra services, or set a custom schedule, we will build a plan that works for you.

You can schedule or reschedule services by contacting us via phone, email, or our online contact form. We ask for at least 24 hours notice for rescheduling. We understand that plans change and we do our best to accommodate your needs.

Yes. Every M2 team member undergoes a thorough background check and is fully insured. We take the safety and security of your property seriously and only hire individuals who meet our high standards of professionalism and trustworthiness.

Your satisfaction is our top priority. If you are not completely happy with any aspect of our service, contact us within 24 hours and we will return to address the issue at no additional charge. We stand behind our work with a satisfaction guarantee.

Yes, we provide cleaning and maintenance services for a wide range of commercial properties including offices, retail spaces, restaurants, medical facilities, and multi-unit residential buildings. We offer flexible scheduling to minimise disruption to your business operations.

We recommend booking at least 48 to 72 hours in advance to secure your preferred date and time. For recurring services, we set up a regular schedule so you never have to worry about rebooking. Same-day and next-day services may be available depending on availability.